My Experience With Aven Designs: A Timeline (Why I Can’t Recommend Them)

Order Placed

I placed an order for a custom lash bed totaling over $2,500, plus approximately $300 in shipping. This was a significant investment in my business, and I expected a professional, transparent process.

Consultations & Promises

I was scheduled for consultations that were missed or delayed. I was repeatedly told mockups and samples would be provided. They were not.

No Final Design Approval

Despite Aven Designs’ website stating that customers approve designs before production begins, I never received a final mockup of my bed. I was never shown what I was supposedly paying for.

Production Claims

I was told production had already begun. Later, I was told the bed was finished and shipped. At no point was I provided a photo, a mockup, or any proof the bed existed.

My Request

I asked for one simple thing:

A photo of the completed bed — or, at minimum, a final mockup showing what had been made.

The Response

Instead of receiving proof, I received an automated email stating my order had been canceled and a refund was being processed.No explanation. No conversation. No response from the owner.

What I Learned After Sharing My Experience

After speaking publicly, numerous lash artists and industry professionals reached out privately.

Many reported similar issues, including:

• Long delays well beyond quoted timelines

• Beds arriving months later than promised

• Designs that did not match what was discussed during consultations

• Minimal customization despite being marketed as “custom”

• Requests for clarification or updates being ignored or dismissed

  
  

Several individuals also shared concerns about internal business practices and professional conduct. These accounts were shared with me as personal experiences and allegations, not as verified facts — but the consistency across stories was notable.

Why This Matters

This is not about one delayed order. This is about transparency, accountability, and trust — especially when artists are spending thousands of dollars, sometimes their last available funds, on equipment critical to their business.

Being told a product is finished and shipped without proof, then having the order canceled when proof is requested, is not acceptable business practice.

I’m sharing this so other artists can make informed decisions.

If a company cannot provide:

• A final mockup

• Proof of completion

• Clear communication

before accepting or retaining thousands of dollars, that is a risk every business owner should carefully consider.

I ultimately chose to purchase from another company that provided clear specifications, upfront visuals, and consistent communication — and I received exactly what was promised. It was not custom but after hearing from people with the Aven bed, I think the hydraulic bed was the right one to get.

This experience was stressful, avoidable, and shared by more people than I ever expected. I would not recommend taking that risk.

Advice

If I gave any advice, it would be to purchase an electric bed.

This is the company I ended up purchasing from. It is heated, has plugs, lights, storage, etc!

https://discountspaequipment.com/product/luxury-medical-spa-massage-facial-bed-table-with-storage-and-heating/

instagram.com/lol_lots_of_lashes

If you want to share your experience (anonymously or not), feel free to reach out.I’ll also be discussing this soon on my podcast, Beyond the Lash Line.