My Honest Review of Aven Designs (Why I Can’t Recommend Them)
When you spend $2,500+ on a custom lash bed (plus $300 shipping), you expect clear communication, professionalism, and at minimum… a photo of what you’re about to pay for.
Unfortunately, my experience with Aven Designs was the opposite.And once I shared what happened, I learned that quite a few other lash artists had similar experiences.
(In case you do not read further- This is the company I ended up purchasing from. It is heated, has plugs, lights, storage, etc!
Quick Breakdown (for my busy lash artists):
Multiple missed consultations and calls
Promised mockups and samples that didn ’t arrive as stated
Never received a final mockup of the design
They claimed my bed was “finished and shipped” without showing me anything
When I asked for a photo or final mockup, my order was suddenly canceled
I learned this only because I received an automatic refund email
Quite a few lash artists reached out with very similar issues
Some said their clients’ heads go numb on the beds
Others waited far longer (6 to 8 months longer) than the promised turnaround
If that’s all you needed to know… save yourself the stress.
My Experience in a Nutshell
I ordered a custom lash bed as a gift to myself and my business.I expected a smooth, professional process. Instead, I got:
Missed calls and missed consultations
Repeated promises that weren’t followed through
No final mockup
No proof the bed actually existed
No accountability when I asked questions
And then came the part that shocked me most.
When they finally asked, “What do you need?”I kept it simple.
I said:
“Just a photo of the final bed to show it was completed as you say.”
And when that seemed to be an issue: “A final mockup is fine—just something to show what the bed looks like.”
Instead of sending either of those…I received an automatic email saying that a cancellation refund was being processed.
No explanation.No message.Just an automated email stating when my refund would arrive.
What Other Lash Artists Told Me
After sharing my experience, quite a few lash artists reached out privately.
Common things they said:
Their clients’ heads go numb on the beds
They dealt with long delays and inconsistent communication
They never received mockups before their beds were supposedly “completed.”
They felt ignored or dismissed when asking for basic updates
I also spoke with people who previously worked for the company or the owner, and their feedback matched the concerns I experienced.
Only one person told me they actually found the bed comfortable.
No one expected any more updates on the build process than what was stated on the website. Notification of when it starts and finishes. And of course, mockup images to see what design details looked like.
The AvenDesigns' website states you sign off on build designs before they begin. I didn't get that. I did not get a final mock-up of design choices. I asked when production may begin (4 weeks after purchasing, as this was the building start date I was given), and they said it had already started, and I would be called to finalize details. The ship date was for the following week.
The ship date came, and I asked; they said it was on track. Shipped. Finished.
Before I was called to confirm details, as I was told before the final mockup. I was told thy could cancel my order and pull it from shipping. Yet it had shipped... They told multiple people their beds had shipped and it was months before receiving it, without any shipping information or proof.
I was asked what would resolve these issues, I said a picture of the bed but if that was not manageable, at least a mockup to know what it looked like. Noah, the owner, never responded. Then I received an email stating my refund would be arriving soon. It got cancelled.
Why I’m Sharing This
This isn’t about drama. This is about transparency in a small industry where people hesitate to speak up. An industry where the majority of people can not afford a luxury bed, or, like one of the girls I spoke to, some spend their last penny on this.
I only saw positive reviews online. I thought my experience was rare. It wasn’t.
Aven Designs has a great concept, but the communication, timelines, and professionalism are not where they should be—especially for a high-ticket item that affects your business and your clients' comfort.
I , and others dating back a year, were told the hiccups were because we placed our orders as they "just" changed the ordering process from how we ordered to another way. For an entire year? There is no excuse for it to be ongoing. If it were just me, I would have shut up and kept it to myself. I have now had 2 BRANDS reach out, saying they have had bad experiences. Before Aven was a business, it was with another business of Noah's. And the other is (as of December 2025) waiting for a bed with no communication, and already past the quoted date it was supposed to be received.
Advice
If I gave any advice, it would be to purchase an electric bed.
This is the company I ended up purchasing from. It is heated, has plugs, lights, storage, etc!
Screenshots From Other Artists Below
(to be added, Dm on instagram instagram.com/lol_lots_of_lashes and I can easily send those over to you)
If you want to share your experience (anonymously or not), feel free to reach out.I’ll also be discussing this soon on my podcast, Beyond the Lash Line.
If you want this even sharper, softer, or more emotional, I can revise it!